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How we check the service |
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How we check the service

Read below, how we ensure the quality of our service
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Training and Development

Awesome Healthcare Solutions recruits and retains healthcare professionals. Staff qualifications range from doctors, qualified nurses, staff with NVQ / diplomas in health and social care to relatively new workers to the sector.

We view our healthcare professionals as the ambassadors of our services. It is therefore important that we have a robust recruitment and selection system which stands up to scrutiny.

In addition to this we recognise that your healthcare professional is someone you may form a connection with, for this reason, we take extra care in our selection process to ensure our healthcare professionals display attributes of kindness and integrity.

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GDPR

Awesome Healthcare Solutions operates a strict confidentiality policy which means that we are not allowed to share your health information with anyone.

What are health information?

Personal health information include such things as your name, address, gender, age, care first number, log book, medication record and other information, except where defined by law.

Examples of these situations are described below:-

We are required to share information about the service we provide to you with:

– The Care Quality Commission (CQC)

– The Sheffield Council

– Other health professionals

– Anyone you have authorised to do so

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Monitoring

Our monitoring includes our client voice which enables us to hear back from you every month about your feelings regarding our service. We carry out regular staff observations, supervisions and appraisal to make sure we continue to meet your needs.

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ECM

It is no secret that ECM is considered to have true potential to improve the quality of care for service users and grow confidence in monitoring.

Equipped with instant messaging with the ability to gauge real-time vitals from afar, supported with novel artificial intelligence that powers the analysis of huge reams of data, our ECM is helping to improve our service. Our experience with real-time data collection to date has revealed many clear benefits.

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Quality Assurance

Our Quality Assurance Program is taken from the compass of all our policies, government, and regulators expectations. This policy is approved and adopted by the Board of Directors.

The Quality Assurance Program has been formulated to monitor and evaluate the quality and appropriateness of services delivered or received by our service users with pursuit to improve care and resolve identified problems objectively and systematically.

There are four (4) basis program components of AHS Quality Assurance Program:

(1) Problem Identification

(2) Assessment of Health Maintenance Services

(3) Correction of Identified Problems, and

(4) Follow up Monitoring.