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Archive

Every service user has the right to be treated with courtesy and respect and in away that fully recognizes the service user’s individuality and respects the service user’s dignity. It is your right and we encourage you to use it. We are they to help you keep...

All persons who use our services have the right to be free from discrimination in health care. This right applies to health care services and facilities including hospitals, clinics, community care access centres, long-term care facilities, home care and health care programs. Every service user...

Service users rights are those basic rule of conduct between Service users and caregivers as well as the institutions and people that support them. A Service users is anyone who has requested to be evaluated by or who is being evaluated by any healthcare professional...

There is no disputing the relevance that an effective complaints handling system can have to revealing both actual or potential incidents of concern and the information that can be ascertained from complaints data cannot be underestimated. It would be reasonable to a continue to show  commitment...

Every service user has the right not to be restrained, except in the limited circumstances provided for under the Act and subject to the requirements provided for under the Act. A restraint is anything that limits your movement and prevents you from doing something you might...

The right to health must be enjoyed without discrimination on the grounds of race, age, ethnicity or any other status. Non-discrimination and equality requires states to take steps to redress any discriminatory law, practice or policy. Every service user has the right to pursue social, cultural,...

Every service user has the right to receive accounts, details or statements of expenses incurred on his/her behalf. General trust law requires trustees, including paralegals holding service users funds, to be able to account to beneficiaries at any time. In order to do this, we have...

CPR (cardiopulmonary resuscitation) can sometimes restart a stopped heart. It is most effective in people who were generally healthy before their heart stopped. During CPR, the our staff repeatedly pushes on the chest with great force and periodically puts air into the lungs. Electric shocks (called...

The provider of your care must have plans that ensure they can meet these standards. They must have effective governance and systems to check on the quality and safety of care. These must help the service improve and reduce any risks to your health, safety and...